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Shipping information and return policy
Please note, at the moment we only ship to Switzerland and Liechtenstein when ordering at www.collamin.ch. We ship to all European Union countries from our european website www.collamin.de.
Orders will be processed and shipped during regular business hours (Monday through Friday 9:00 – 17:00 CST, excluding holidays).
Shipping methods
- Collamin offers free shipping for all orders over CHF 50. In order to qualify for free shipping, your cart value must exceed CHF 50, if the value of the goods is less than CHF 50, shipping costs of CHF 9.80 will be charged.
- Once issued the order, shipping takes from two to three working days.
- The supplier is entitled to partial deliveries and partial services when necessary.
- Delivery to Switzerland is made by Swiss Post. The supplier ships daily.
- If a buyer does not accept the goods, the supplier may sell the goods to a third party after a period of 2 weeks and hold the original buyer liable for any loss incurred.
- Should the goods not be available due to force majeure or product discontinuation or should the supplier not be able to procure the ordered products under reasonable conditions and should these circumstances only occur after the conclusion of the contract and are not the responsibility of the supplier, the supplier shall be released from the obligation to deliver. If events occur which make delivery significantly more difficult or impossible for the supplier – for example, strike, lockout, official orders, or similar – the supplier is not responsible for delays even in the case of bindingly agreed deadlines and dates.
Return policy
Products can be returned within 14 days of the order date. To be eligible for a refund, the product must be in perfect condition and unopened.
The customer must inform us (MACAD’OR AG, Eistrasse 5a | 6102 Malters, e-mail info@macador.ch) of the decision with a clear declaration (e.g. letter or email) before the expiry of the withdrawal period. Once we are notified, the goods must be returned within 14 days to the following address:
MACAD’OR AG
Eistrasse 5a | 6102 Malters
Schweiz
The refund will be issued upon the arrival of the returned goods. We will refund the customer the full amount including delivery costs. Please note that the return shipping costs are to be covered by the customer.
Problems with your order?
Do not hesitate to contact us via email service@collamin.ch or by phone +41 79 552 74 09 for any question or issue may arise with your order.